GENERAL TERMS AND CONDITIONS OF BUSINESS

The Salzburg Highlights Group of Companies, consisting of the “Salzburger Festungskonzerte GmbH (Salzburg Fortress Concerts GmbH – a limited liability company), Salzburg Stadt-Schiff-Fahrt GmbH & Co KG (Salzburg City Boat Cruises – GmbH & Co KG - a limited liability and limited commercial partnership company), Dr. Berer KG (Dr. Berer limited partnership), Dr. Erich Berer e.U.(a sole proprietorship company) and Salzburger Festungskonzerte GmbH & Gastro KG (a limited liability and limited commercial partnership company) sets forth the following General Terms and Conditions of Business as its basis for all legal transactions towards third parties who book via the websites listed below:

Salzburghighlights.at, salzburghighlights.com, salzburg-ticketshop.at, salzburg-stadtrundfahrten.at, mozartfestival.at

As far as concert visits and trips with the Amphibian Bus, the Amadeus Salzburg and the London Bus are concerned, it is highly likely that - once the ban on events and tourist vehicles is lifted -  a FFP2 mask will still be required. (Information relevant as of April 1 – ban on events and tourist vehicles).

Cancellation of Tickets and Liability:
Due to the situation regarding the corona virus and the related uncertainty surrounding travel possibilities, tickets which have already been purchased for the Salzburg Fortress Concerts, the city round trip with the Amphibian Bus (Amphibous Splash Tour) or the Amadeus Salzburg can be reimbursed until 24 hours before the event booked is scheduled to start. For all other events including amongst others those related to the Salzburg Festival, we explicitly state that the sale of tickets constitutes a leisure service and is therefore excluded from the statutory right of withdrawal according to Section 18 Para.1 (10) and FAAG (Austrian Act on Off-Premises and Distance Contracts) and Section 3 Para.3 (4) KSchG (Consumer Protection Act), whereby we hold that the price of tickets for Salzburg Festival events which have been purchased from us shall be reimbursed in the event of the Salzburg Festival being officially cancelled.

Changes of programme, cast or venue:
Changes of cast, programme and venue changes are subject to change and do not entitle to return the ticket(s).

Image / sound recordings:
The visitor declares his consent to image recordings (photo, video and television) and their worldwide use free of charge which may arise as part of an event by the above mentioned companies or third parties.
By purchasing a concert ticket, the visitor accepts the house rules.

Suspension of boat cruises
The operator reserves the right to suspend the boat cruise or not to perform the Amphibious Splash Tour or to perform it only on land in the event of high or low water or other adverse conditions such as storm, technical problems, etc. In the event of the Amphibious Splash Tour on water being unavailable, the trip on land will be extended. In such cases, there is no entitlement to a full refund or partial refund of the prepaid ticket price. If the boat cruise cannot take place, the full prepaid ticket price will be refunded. In the event of booking Tour III, the non-scheduled boat cruise will be replaced by a tour in a London double-decker bus. A price reduction or a cancellation shall not be possible in this case. All and any further claims are excluded.

Cancellation of hotel reservations
Hotel reservations can only be cancelled in writing. In the event that contrary to expectations the booked and confirmed hotel shall not have a room available, we will provide you with an alternative hotel in the same hotel category. No further claims can be asserted beyond that.

Cancellation fees:
Up to 10 weeks before arrival: No cancellation fees.
Until one month before arrival: 60% of the agreed total booking price.
Until one week before arrival: 80% of the agreed total booking price.
Later cancellations or no shows will be charged at 100% of the agreed booking price. In case of early departure, the rest of the total booking price will be charged.

In the case of hotel bookings made by the customer via the integrated booking platform booking.com, the customer accepts the terms and conditions stated therein and shall indemnify and hold the operator harmless in this respect.

Prices and payment methods
The prices quoted in the offer shall apply, whereby it is stated that price changes are subject to change. Payments are due immediately upon ordering or after receipt of invoice without deduction. The additional costs or other expenses arising from a bank transfer shall be borne by the buyer and shall be reimbursed to the seller.

System charge:
€ 0,50 per ticket

Ticket dispatch:
Tickets shall be sent at the risk of the purchaser/recipient unless legal provisions preclude this. A fee of € 7 (abroad) or € 5 (domestic) will be charged for postal expenses. 

Ticket loss or late appearance:
There shall be no reimbursement for lost tickets or in case of late arrival.

Data protection:
Personal data as also credit card and debit card information are transmitted securely via SSL, are encrypted during transmission and are illegible for third parties. Furthermore, your data will only be used to process this booking. A transfer to third parties is excluded.

Miscellaneous:
Additional agreements shall require the written form in order to be valid.

Place of Jurisdiction
The City of Salzburg, unless mandatory statutory provisions provide otherwise.