General TERMS AND CONDITIONS OF Business
The Salzburg Highlights Group of Companies, consisting of the “Salzburger Festungskonzerte GmbH (Salzburg Fortress Concerts GmbH – a limited liability company), Salzburg Stadt-Schiff-Fahrt GmbH & Co KG (Salzburg City Boat Cruises – GmbH & Co KG - a limited liability and limited commercial partnership company), Dr. Berer KG (Dr. Berer limited partnership), Dr. Erich Berer e.U.(a sole proprietorship company) and Salzburger Festungskonzerte GmbH & Gastro KG (a limited liability and limited commercial partnership company) sets forth the following General Terms and Conditions of Business as its basis for all legal transactions towards third parties who book via the websites listed below:
Salzburghighlights.at, salzburghighlights.com, salzburg-ticketshop.at, salzburg-stadtrundfahrten.at, mozartfestival.at
Cancellation of Tickets and Liability
Tickets which have already been paid cannot be cancelled. Reference is explicitly made to the fact that the sale of tickets is a leisure service and therefore is excluded from the statutory right of withdrawal according to Section 18 Para.1 (10) and FAAG (Austrian Act on Off-Premises and Distance Contracts) and Section 3 Para.3 (4) KSchG (Consumer Protection Act). In the event that the seller acts only as an intermediary, the seller shall not be liable for the reimbursement of the entrance fees should the event be cancelled. In such cases, however, the seller will endeavour to obtain a reimbursement of the entrance fees from the organizer.
Changes of programme, cast or venue:
Changes of cast, programme and venue changes are subject to change and do not entitle to return the ticket(s).
Image / sound recordings:
The visitor declares his consent to image recordings (photo, video and television) and their worldwide use free of charge which may arise as part of an event by the above mentioned companies or third parties.
By purchasing a concert ticket, the visitor accepts the house rules.
Suspension of boat cruises
The operator reserves the right to suspend the boat cruise or not to perform the Amphibious Splash Tour or to perform it only on land in the event of high or low water or other adverse conditions such as storm, technical problems, etc. In the event of the Amphibious Splash Tour on water being unavailable, the trip on land will be extended. In such cases, there is no entitlement to a full refund or partial refund of the prepaid ticket price. If the boat cruise cannot take place, the full prepaid ticket price will be refunded. In the event of booking Tour III, the non-scheduled boat cruise will be replaced by a tour in a London double-decker bus. A price reduction or a cancellation shall not be possible in this case. All and any further claims are excluded.
Cancellation of hotel reservations
Hotel reservations can only be cancelled in writing. In the event that contrary to expectations the booked and confirmed hotel shall not have a room available, we will provide you with an alternative hotel in the same hotel category. No further claims can be asserted beyond that.
Up to 10 weeks before arrival: No cancellation fees.
Until one month before arrival: 60% of the agreed total booking price.
Until one week before arrival: 80% of the agreed total booking price.
Later cancellations or no shows will be charged at 100% of the agreed booking price. In case of early departure, the rest of the total booking price will be charged.
In the case of hotel bookings made by the customer via the integrated booking platform booking.com, the customer accepts the terms and conditions stated therein and shall indemnify and hold the operator harmless in this respect.
Prices and payment methods
The prices quoted in the offer shall apply, whereby it is stated that price changes are subject to change. Payments are due immediately upon ordering or after receipt of invoice without deduction. The additional costs or other expenses arising from a bank transfer shall be borne by the buyer and shall be reimbursed to the seller.
€ 2 per ticket - max. € 8
Tickets shall be sent at the risk of the purchaser/recipient unless legal provisions preclude this. A fee of € 7 (abroad) or € 5 (domestic) will be charged for postal expenses.
Ticket loss or late appearance:
There shall be no reimbursement for lost tickets or in case of late arrival.
Personal data as also credit card and debit card information are transmitted securely via SSL, are encrypted during transmission and are illegible for third parties. Furthermore, your data will only be used to process this booking. A transfer to third parties is excluded.
Additional agreements shall require the written form in order to be valid.
Place of Jurisdiction
The City of Salzburg, unless mandatory statutory provisions provide otherwise.
Since the protection of your personal data is important to us, we would like to inform you that it is possible to visit our websites www.salzburghighlights.at, www.mozartfestival.at, www.festungrestaurant.at, www.amphibious-splash-tours.at, www.salzburg-stadtrundfahrten.at (Salzburger Festungskonzerte GmbH, Salzburg Stadt Schiff-Fahrt GmbH & Co. KG, Dr. Erich Berer e.U., Festungsgastronomie GmbH, Dr. Berer KG, Festungskonzerte GmbH & Gastro KG, Daniela Berer, Daniela Berer KG) without providing your personal information. Your personal data disclosed to the above-mentioned domains (name, address, phone number, date and type of event) are electronically stored and processed and used exclusively for business and marketing purposes (e.g. electronic or postal newsletters) by the above-mentioned companies and the customer agrees with this use. The processing of the data takes place exclusively in a member state of the European Union or in another contract state of the Agreement on the European Economic Area (EEA). The data collected will not be disclosed to any third parties unless we are required to do so (such as investigation by criminal prosecution authorities). In such a case, we will inform the customer unless we would not violate any statutory provisions. The persons entrusted with the processing of the data are obligated to maintain confidentiality. The customer has the right for information, correction, limitation, opposition or deletion of his data at any time, whereby it is stated that legal storage obligations (for example documents for fiscal treatment) are in opposition thereto.
Should you feel violated by your right to data protection, you have the possibility to file a complaint at the relevant regulatory authority:
Austrian Data Protection Authority
Google Analytics and YouTube
We use Google Analytics, a web analytics service provided by Google Inc. If you do not wish to use this web analytics service, you can disable this service as part of your browser setting. Furthermore, we use "social plugins" from YouTube as part of our websites. When calling these sites labeled "YouTube" certain data will be transmitted to the "YouTube server" in the United States of America.